FAQ
In case you were 'wonder'ing... let us fill you in.
1. What is a refillery?
A refillery is a store where customers bring their own containers to refill everyday products like cleaning supplies, personal care items, and pantry staples. This helps reduce packaging waste and promotes a more sustainable lifestyle.
2. How does it work?
It’s simple! Bring your clean containers, weigh them, fill with your chosen product, and then weigh again. You pay only for the product, not the packaging.
3. What kinds of products can I refill?
We offer a wide range of products including household cleaners, personal care items, skincare, and more. Check our product list for availability!
4. Do I need to bring my own containers?
Yes, bringing your own clean containers is encouraged. However, we also have reusable containers available for purchase if you forget.
5. Are all your products eco-friendly?
Absolutely! We prioritize products that are sustainably sourced, cruelty-free, and made with natural ingredients to help reduce environmental impact.
6. Can I bring any container?
Yes, as long as the container is clean, dry, and suitable for the product you’re filling. We recommend using containers that match the product’s intended use (e.g., jars for skincare, bottles for cleaners).
7. Is there a minimum amount I have to refill?
There is no minimum! You can refill as much or as little as you need. Just bring your container and fill what you’ll use.
8. How do I know how much I’ll pay?
All products are priced by weight. After filling your container, we weigh it and you pay for the amount of product you’ve purchased.
9. Do you offer refills for bulk or wholesale orders?
Yes, we can accommodate bulk refills. Please contact us in advance for large orders or wholesale inquiries.
10. How are your products sourced?
We carefully select suppliers who prioritize sustainability, ethical practices, and eco-friendly packaging.
11. Are your products suitable for sensitive skin?
Many of our products are designed to be gentle on sensitive skin. Check the product descriptions or ask our team for recommendations.
12. Do you offer returns on reusable containers?
Yes, you can return clean, undamaged containers purchased from us for a discount on your next refill.